Q: How can I tell if my pool is leaking?
A: Depending on the pool’s normal evaporation, a pool will lose about 1″ to 2-1/2″ per week. Evaporation is at its highest when the days are warm and the nights are cool. Using the ordinary plastic bucket you can perform this simple test to determine if your pool is leaking.
Q: My hair turns green when I swim, is this caused by the chlorine?
A: No. Exposure to metals dissolved in the water, particularly copper, iron, and manganese causes your hair to turn green. When metals attach to the hair shaft and are oxidized by the chlorine, they can leave behind a green residue. To remove the metals from your hair use a swimmer’s shampoo which contains the chelating chemical ethylenediamine tetra-acetic acid (EDTA).
Q: There’s water in my pool light fixture, is it safe?
A: NO. Absolutely not. This means the seal or cord are leaking and you need to install an entirely new pool light fixture. Call us immediately for this important pool repair.Q: My pool and spa lights both stopped working at the same time, how can that be?
A: Most likely your GFI has tripped. Simply push the “test” then “reset” button then try your lights again.
Q: My GFI keeps tripping on my pool lights, what is causing this?
A: A direct short. If your GFI is constantly tripping or will not stay reset give us a call. Likely one of your fixtures is shorted out and/ or has water in it. In this situation it is not safe to swim with the pool lights on. Call us and we’ll take care of this important swimming pool repair.
Q: Why should I use a pool service?
A: CONVENIENCE: Many of us simply can not afford the time it takes to maintain a pool on a regular schedule. We do the work and take the time to inspect the pool and the equipment for proper operation. If small parts are needed, they are obtained and installed on the next service date, saving you an inconvenient trip to the pool store. No need to lug home gallons of acid and chlorine and find a place to store them safely when not in use.
COMPETENCE: We are experts, because we maintain pools for a living. Knowing what it takes to obtain the proper water chemistry is what we do daily. We know what to do if we spot an algae bloom. As with most things, consistency is critically important and that is why we come on the same day every week. We notice changes in the water balance and adjust accordingly.
COST EFFECTIVE: It will cost you a little more for us to maintain your pool, but probably not that much. You will probably spend an average of $50.00 to $60.00 per month for the necessary chemicals, including chlorine tablets, muriatic acid, shock treatments and chemical test kits. For only a few dollars a week more, we will come to your house and perform thorough swimming pool maintenance for you.
Q: Where should the pool water level be during normal operation?
A: At least 2/3 up to the skimmer opening on pool side.
Q: If I have a pool service do I still need an automatic vacuum?
A: No, you do not need one. But we do recommend it! An automatic vacuum can assist in keeping your pool cleaned in between visits.
Q: If I have a pool service do I still need to empty my baskets?
A: Yes! We highly recommend assisting us in emptying your skimmer and pump baskets especially during the fall / windy season. If your baskets are overflowing the leaves will impair the water circulation and your pump will run dry, so it’s best to not wait until the next time your pool cleaners show up before you do something about it.
Q: When it rains will the water cause my pool to flood the yard?
A:No more than if you have only grass or cement in your back yard. Most backyards are equipped with a drainage system so there is nothing to worry about. Once the pool water level crests it is the same as having a cement yard. If you are still concerned you can backwash your filter for a few minutes to get the desired water level. Be sure to add fresh D.E. as soon as you are done or the filter will need to be cleaned again.
Q: How long does it take to heat my pool?
A: This would depend to a great degree (pardon the pun) on the size of the pool and the BTU rating of the heater. However, I have an 18′ X 36′ pool (about 25,000 Imperial gallons) and my gas heater raises the temperature at a rate of about 1/2 degree per hour.
Q: How long does it take to heat my spa with a gas heater?
A: An average sized spa 580 gallons with a gas pool heater should take approximately 45 minutes to get from 55* to 104*. If it is taking substantially longer your heater is too small or it needs service.
Q: How long does it take to heat my spa with an electric heater?
A: If you have an electric heater then you have a portable spa / hot tub and it must be covered when heating it. If you do not have a cover, get one right away. Portable spas are made to be heated and stay heated. Electric heat elements heat water very slowly at approximately 4 to 5 degrees per hour. It takes approximately 6 to 8 hours typically to get to 104* which is why it must stay covered to retain the heat.
Q: Why are your rates higher then my old “pool guy”?
A: Quite simply because we are professional pool cleaners. We may not be the cheapest service out there, but we are the best! Your “old pool guy” is your old pool guy for a reason. We always show up, we always do a great job, we always care about your pool, and we always make your pool look better than it ever has before. Besides, how much are you really saving if your other service doesn’t show up and algae starts growing in your pool? Now you are stuck paying someone else to come in and clean up the mess. Or because he walks in and out of your yard in 2 minutes, or his chemical imbalance puts holes in your skimmer and pool heater and causes copper sulfate staining in your new plaster and he never notices a leak in your equipment or a motor that is running too high or running dry. As a result he ends up costing you hundreds and hundreds of dollars in repairs. As the saying goes “The cheap comes out expensive in the end.”
Q: How will I know when my pool is serviced each week?
A: We will leave a signed door tag on the back door with the services that were done that week if we don’t speak to someone each visit.
Q: I have dogs. Can you still service my pool?
A: Yes. As long as your dogs are not trained aggressive K-9 attack dogs we have no problem with dogs and other pets. Many of our pool service customers have dogs and we always ensure the gates are latched coming and going.
Q: How do I obtain an estimate for weekly pool cleaning service?
A: Simply email us with as much information as possible including your address, type of pool (salt or chlorine) and we can look at your pool on Google Earth or you can email us some pictures of your pool and we will email you an estimate for cost of weekly cleaning usually within 12 hours. Or call us during business hours at 1-832-716-8122
Q: I am at work all day, can I get an estimate for pool repair?
A: No problem. Most of our customers work and are not able to meet a technican during busines hours. As long as there is open access we can come anytime during the day and call or email you with a quote. Give us a call to schedule an appointment. Be sure to lets us know we can come “anytime” on the specific day your appointment is set for.
Q: What cities do you offer weekly pool cleaning?
A: We proudly provide pool cleaning service to: Houston, Spring, the The Woodlands.
Q: When is my pool service bill due?
A: We send out a bill at the beginning of each month. It is not due until the 1st of the following month
Q: When is my pool repair bill due?
A: All pool repairs are due upon completion